Noble Ground Landscaping
Terms and Conditions

Effective September 17, 2026

These Terms and Conditions ("Terms") apply to estimates, quotes, work orders, services, website forms, and customer communications provided by Noble Ground Landscaping ("Noble Ground," "we," "us," or "our"). The person or entity requesting or approving services is the "Customer." By accepting a quote, paying a deposit, authorizing work, or allowing work to begin, the Customer agrees to these Terms.

1. Agreement and Authority

The agreement consists of the approved quote or work order, these Terms, and any written change orders or service-specific instructions. If a quote conflicts with these Terms about the particular project’s scope, price, schedule, or payment milestones, the quote controls for that item. The Customer represents that they own the property or have authority from the owner to approve the work and these Terms.

2. Estimates, Quotes, and Scope

• Validity. Unless a quote states otherwise, an estimate or quote is valid for 14 calendar days.

• Basis of price. Pricing is based on the described scope, visible site conditions, access, measurements, material availability, and information supplied by the Customer at the time of estimating.

• Hidden or changed conditions. Concealed damage, buried obstructions, unknown utilities, unstable soil, pest activity, excessive debris, inaccurate customer information, or materially changed conditions may require revised pricing or a written change order.

• Quantities. Measurements and material quantities may be estimates. If a quote uses a unit price, the final amount may reflect the actual quantity installed, removed, delivered, or serviced.

• Exclusions. Only work specifically listed in the approved quote is included. Permits, repairs, restoration, disposal, specialty testing, sealing, re-sanding, or other services are excluded unless expressly stated.

3. Deposit, Invoicing, and Payment

• Scheduling deposit. Unless the approved quote states otherwise, a deposit equal to 50% of the quoted total is due when the Customer approves the work. The project is not reserved on the schedule and materials may not be ordered until the deposit is received.

• Final payment. The remaining balance is due upon substantial completion of the quoted work unless a different written payment schedule applies. Minor punch-list items that do not prevent ordinary use do not postpone payment of the undisputed balance.

• Taxes and fees. Applicable taxes, permit charges, disposal fees, card-processing fees disclosed before payment, or other approved pass-through costs may be added where permitted by law.

• Past-due balances. Past-due amounts may be subject to charges stated on the invoice and allowed by law, together with reasonable collection costs. The Customer remains responsible for all undisputed amounts.

4. Scheduling, Delays, and Site Conditions

Service dates and arrival windows are good-faith estimates, not guarantees. Weather, saturated or frozen ground, unsafe conditions, material or equipment delays, crew illness, emergencies, utility conflicts, permit timing, and conditions outside our reasonable control may require rescheduling or extending the work. We will communicate material schedule changes when reasonably possible. A reasonable weather or safety delay is not a breach of the agreement.

5. Cancellation, Rescheduling, and Deposits

The Customer should notify us as soon as possible if work must be canceled or rescheduled. If the Customer cancels after approval, the deposit may be applied to work already performed, planning, mobilization, special-order or nonreturnable materials, restocking charges, reserved labor or equipment, subcontractor commitments, and other reasonable nonrecoverable project costs. Any remaining refundable portion will be returned. If we cancel a project and cannot reasonably reschedule it, we will refund the unused portion of payments received. These provisions do not limit rights that cannot legally be waived.

6. Changes and Additional Work

Changes to the scope, materials, quantities, access, schedule, or requested result must be approved in writing, including by email or text message. A change order may adjust price and completion timing. If an unexpected condition presents an immediate safety or property risk, we may pause work and request direction before continuing. Verbal requests made to field personnel are not binding unless confirmed by an authorized Noble Ground representative.

7. Customer Responsibilities

• Provide safe, timely access to the work area, including unlocked gates, parking, and any building or utility access described in the quote.

• Keep children, guests, and pets away from active work areas and secure animals before the crew arrives.

• Remove or identify fragile, valuable, movable, or water-sensitive items, including furniture, planters, decorations, vehicles, toys, hoses, and electronics.

• Provide working exterior water and electrical access when reasonably required by the quoted service, unless the quote says we will provide it.

• Identify property boundaries and disclose known hazards or private features, including invisible-fence wiring, private utilities, low-voltage lighting, irrigation, drain lines, septic components, buried structures, and recently installed materials. Required public utility-locate procedures will be used when applicable, but private or unmarked lines remain the Customer’s responsibility to identify.

• Obtain owner, association, municipal, or other approvals assigned to the Customer in the quote, and disclose restrictions that may affect the work.

• Close windows and doors, repair known leaks or loose surfaces, and follow written care, watering, curing, or access instructions after service.

8. Materials and Service-Specific Conditions

Outdoor work is affected by weather, soil, drainage, sunlight, irrigation, wildlife, disease, prior maintenance, and natural material variation. We will perform the approved work in a professional manner, but exact color, texture, growth, stain removal, or natural outcomes cannot be guaranteed unless expressly stated in writing.

Plants, lawns, mulch, and natural materials

Plant availability may require a comparable substitution only with Customer approval. Living materials require proper watering and aftercare. Any plant or lawn warranty must be stated in the quote and does not cover drought, overwatering, severe weather, pests, disease, wildlife, pet damage, chemical exposure, vandalism, or failure to follow care instructions. Stone, mulch, wood, and other natural products vary in color, size, and texture.

Tree, shrub, grading, drainage, and hardscape work

Pruning and removal outcomes depend on species, health, structure, site access, and hidden defects. Drainage and grading improvements are designed for the conditions and scope observed; no system can guarantee elimination of all standing water during extreme or changing conditions. Minor settling may occur after excavation or installation. Permits, engineering, surveys, utility relocations, and restoration outside the quoted area are excluded unless listed.

Power washing and exterior cleaning

We may use pressure washing, soft washing, surface cleaning equipment, and manufacturer-labeled biodegradable or low-toxicity cleaning products selected for the material and site conditions. Pressure and dwell time will be adjusted to reduce avoidable damage. Complete removal of every stain, discoloration, moss, algae, fungus, oxidation, rust, efflorescence, oil mark, or embedded contaminant is not guaranteed. Cleaning can reveal pre-existing fading, etching, cracks, loose mortar, failing sealers, damaged joints, oxidized siding, soft or decayed wood, peeling paint, or other concealed deterioration. The Customer must disclose leaks and fragile surfaces and ensure windows and doors are closed. Repairs, joint re-sanding, sealing, painting, and restoration are excluded unless quoted.

9. Work Area, Cleanup, and Property Protection

We will use reasonable care to protect the property and will remove ordinary project debris included in the quote. Normal access, equipment traffic, dust, clippings, splash, temporary soil disturbance, and minor lawn compression may occur during outdoor work. We are not responsible for damage caused by undisclosed, concealed, deteriorated, improperly installed, or unmarked conditions that could not reasonably be identified before work. The Customer should report any claimed damage promptly so we can inspect it before alteration or repair by others.

10. Inspection, Completion, and Limited Service Warranty

The Customer should inspect the work at completion and notify us of a concern within five business days, or as soon as reasonably possible for a latent condition. We will have a reasonable opportunity to inspect and, when appropriate, correct covered workmanship. A project-specific warranty exists only if stated in writing. Warranty coverage does not include ordinary wear, misuse, lack of maintenance, third-party work, hidden defects, natural events, weather, pests, plant loss exclusions, or conditions outside the approved scope. Nothing in this section limits nonwaivable consumer rights.

11. Photographs and Project Records

We may take reasonable before, progress, and after photographs of the work area for estimating, documentation, quality control, training, insurance, or dispute resolution. We will request permission before using identifiable photos of the Customer, house number, personal belongings, or private areas for advertising or public marketing. The Customer may request reasonable privacy accommodations before work begins.

12. Liability

To the fullest extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary, or consequential damages arising from the services. Noble Ground’s total liability for a claim will not exceed the amount the Customer paid for the specific service giving rise to the claim. These limits do not apply to gross negligence, willful misconduct, personal injury caused by negligence, or any liability that cannot lawfully be limited. The Customer remains responsible for losses caused by inaccurate instructions, undisclosed hazards, lack of authority, or violation of these Terms.

13. Customer Messaging Program

The Noble Ground Landscaping Customer Messaging Program may send quote and appointment confirmations, reminders, crew-arrival notices, service updates, weather or scheduling changes, invoices, payment reminders, customer-support replies, review requests, and promotional messages when separately authorized. Message frequency varies based on the Customer’s requests, active services, and communication preferences. Message and data rates may apply. Consent to receive marketing texts is not a condition of purchasing services. Wireless carriers are not liable for delayed or undelivered messages.

To stop text messages, reply STOP. After an opt-out request, we may send one confirmation message. To request assistance, reply HELP, call (708) 274-6038, or email noblegroundlandscaping@gmail.com. Transactional communications may continue through other channels when needed to complete an active service or meet legal obligations. The Privacy Policy is available online.

14. Privacy

Our collection, use, disclosure, retention, and protection of personal information are described in our Privacy Policy. The Privacy Policy is incorporated by reference for website, form, and messaging interactions.

15. Website and Third-Party Services

Website information is general and does not replace a written quote. Third-party links, payment services, mapping tools, customer-management systems, and communication platforms are governed by their own terms and practices. We are not responsible for third-party services outside our control, but we select providers and share information as described in our Privacy Policy.

16. Events Outside Reasonable Control

Neither party is responsible for delay or failure caused by events outside reasonable control, including severe weather, natural disaster, fire, utility outage, public emergency, labor disruption, government action, material shortage, transportation interruption, or equipment failure despite reasonable maintenance. Payment remains due for completed work and committed costs.

17. Disputes and Governing Law

Before filing a claim, the parties will make a good-faith effort to resolve the issue through direct written communication and allow a reasonable opportunity for inspection or correction. These Terms are governed by Illinois law, without regard to conflict-of-law principles. Any legal proceeding must be brought in a court with proper jurisdiction in Illinois, unless applicable law requires another forum. Either party may use small-claims court when eligible.

18. General Provisions

If any provision is found unenforceable, the remaining provisions remain effective and the affected provision will be enforced to the maximum lawful extent. A failure to enforce a provision is not a waiver. The Customer may not transfer the agreement without our written consent. We may use qualified employees and subcontractors and remain responsible for the contracted work. Electronic approvals, signatures, emails, and text messages may satisfy writing requirements. These Terms and the approved project documents are the complete agreement about the services and replace prior discussions about the same scope.

19. Changes to These Terms

We may update these Terms for future website use or future projects. The effective date at the top identifies the current version. Changes do not alter an already approved project unless the parties agree in writing or a change is required by law.

20. Contact

Questions about these Terms or a project should be directed to Noble Ground Landscaping using the contact information below.

Contact Noble Ground Landscaping