Noble Ground Landscaping
Privacy Policy

Effective September 17, 2026

Noble Ground Landscaping ("Noble Ground," "we," "us," or "our") respects the privacy of customers, prospective customers, website visitors, vendors, and people who communicate with us. This Privacy Policy applies to information collected through our website, request and booking forms, customer portal, estimates, jobs, calls, emails, text messages, social media, and in-person interactions.

1. Information We Collect

• Contact and identity information. Name, phone number, email address, billing or service address, company name, and preferred communication method.

• Property and service information. Property address, access instructions, project descriptions, measurements, landscape or surface conditions, selected services, estimates, work orders, service history, notes, and care preferences.

• Communications and customer content. Emails, text messages, call details, form submissions, photos, documents, feedback, reviews, and other information you choose to provide.

• Transaction information. Quotes, approvals, deposits, invoices, payment status, refunds, and related accounting records. Payment card details are generally handled by our payment processor; we ordinarily receive transaction records rather than the complete card number.

• Photos and project records. Before, progress, and after photos used for estimating, documentation, quality control, insurance, or dispute resolution. Public marketing use of identifiable customer or property details requires permission.

• Website and device information. Internet Protocol address, browser and device type, pages viewed, referring pages, approximate location derived from IP address, form activity, cookie identifiers, and similar technical information when our website or service providers collect it.

2. How We Collect Information

We collect information directly from you; automatically when you use our website or digital forms; from property owners, authorized contacts, referrals, or public sources; and from service providers that support our business, such as Jobber, website hosts, payment processors, email and text platforms, mapping services, accounting systems, and social-media platforms. We collect only information reasonably related to our business purposes.

3. How We Use Information

• Respond to inquiries, assess properties, prepare estimates, confirm scope, schedule crews, and perform requested services.

• Manage customer accounts, approvals, deposits, invoices, payments, refunds, records, warranties, and service history.

• Send appointment reminders, crew-arrival notices, service updates, weather changes, invoices, payment reminders, customer-support messages, and requested follow-ups.

• Send promotions, seasonal reminders, review requests, or other marketing communications when permitted by law and consistent with your choices.

• Document site conditions, protect property, improve service quality, train team members, prevent fraud, maintain security, and resolve concerns or claims.

• Operate, maintain, measure, and improve our website, forms, communications, and business processes.

• Comply with law, enforce agreements, respond to lawful requests, protect rights and safety, and manage legal, tax, insurance, and regulatory obligations.

4. Text Messages and Mobile Information

If you provide a mobile number and opt in where required, the Noble Ground Landscaping Customer Messaging Program may send appointment and quote confirmations, reminders, arrival notices, service and weather updates, invoices, payment reminders, customer-support replies, review requests, and promotional messages when separately authorized. Message frequency varies. Message and data rates may apply. Consent to receive marketing texts is not a condition of purchasing services.

To opt out, reply STOP. We may send one message confirming the opt-out. For help, reply HELP, call (708) 274-6038, or email noblegroundlandscaping@gmail.com. You may also ask us to update your communication preferences at any time.

5. When We Disclose Information

We may disclose personal information only as reasonably necessary in the following circumstances:

• Service providers. To companies that provide customer-management software, website hosting, email or text delivery, payment processing, accounting, analytics, document storage, mapping, security, insurance, or similar business support, subject to appropriate use restrictions.

• Employees and subcontractors. To personnel or qualified subcontractors who need property, access, contact, or project information to estimate, schedule, perform, or support the requested work.

• Legal, safety, and rights protection. When reasonably necessary to comply with law or legal process; protect customers, workers, the public, or property; detect fraud or security issues; enforce agreements; or establish, exercise, or defend legal claims.

• Business transaction. In connection with a merger, financing, sale, transfer, or reorganization of all or part of the business, subject to reasonable confidentiality protections and applicable law.

• With your direction or consent. For another purpose you request, authorize, or would reasonably expect from the circumstances.

We do not sell or rent personal information for money. We do not permit service providers to use customer information for their own unrelated purposes.

6. Cookies and Website Analytics

Our website and service providers may use cookies or similar technologies to keep the site working, remember preferences, understand traffic, improve performance, and protect forms from misuse. Browser settings may allow you to block or delete cookies, although some site features may not work as intended. If we add advertising or new analytics practices, we will update this Policy and provide choices when required.

7. Payment Information

Payments may be processed by Jobber or another payment processor. The processor’s privacy policy and security practices apply to information submitted directly to it. We retain invoices, payment confirmations, partial account details, and transaction records needed for accounting, customer service, fraud prevention, and legal compliance, but we do not intentionally request sensitive card information by ordinary text message or email.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain project and warranty records, support repeat service, resolve disputes, collect amounts due, satisfy insurance or tax requirements, protect against fraud, and comply with law. Retention periods vary by record type. We may delete or de-identify information when it is no longer reasonably needed, subject to backup cycles and legal obligations.

9. Information Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information, including trusted service providers, access restrictions, account controls, and secure payment processing. No storage or transmission method is completely secure, so we cannot guarantee absolute security. If a security incident affects personal information, we will investigate and provide notices required by applicable law.

10. Your Choices and Requests

• Access, correction, or deletion. You may ask us to provide, correct, or delete personal information associated with you. We may verify your identity and may retain information needed for active services, legal obligations, security, accounting, or dispute resolution.

• Text messages. Reply STOP to opt out of text messages and HELP for assistance.

• Marketing email. Use the unsubscribe link in a marketing email or contact us. Service-related email may continue when needed for an active customer relationship.

• Cookies. Use your browser or available website controls to manage cookies.

• Communication preferences. Contact us to update your phone number, email address, service address, or preferred channels.

Depending on where you live, applicable law may provide additional privacy rights. We will respond to verified requests as required by law and will not unlawfully discriminate against anyone for exercising a privacy right.

11. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If a parent or guardian believes a child provided information to us, please contact us so we can review and delete it when appropriate.

12. Third-Party Websites and Platforms

Our website, forms, or messages may link to Jobber, payment processors, social media, maps, or other third-party services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information directly to a third party.

13. Changes to This Policy

We may update this Privacy Policy as our services, technology, or legal obligations change. The effective date at the top identifies the current version. Material changes will be posted on our website and, when required, communicated by another appropriate method. Continued interaction after an update is subject to the revised Policy to the extent allowed by law.

14. Contact Us

For privacy questions or requests, contact Noble Ground Landscaping using the information below. Please do not send Social Security numbers, complete payment card numbers, or other highly sensitive information by ordinary email or text message.

Contact Noble Ground Landscaping